AI Call Intelligence Platform

Turn every conversation into measurable performance.

CAACS records, transcribes, and audits your sales & support calls — scoring your team against its own playbook, flagging risk, and surfacing what to coach next. All in minutes, not weeks.

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Up to 10 calls free, no credit card required.
Support agent wearing a headset reviewing a call at her desk Every call, scored automatically
01
Features

Everything you need to audit, score, and coach

One platform covering the full loop — from the moment a call ends to the moment your team gets measurably better.

AI Audit Engine

Structured support-call analysis across 5 weighted categories, plus automatic commitment and disclosure detection.

Investigation
92%
Commitment
88%
Context
95%
Disclosure
90%
Compliance
94%

Sales Evaluation

8-dimension AI scoring — rapport, discovery, objection handling, closing, and more — plus conversion probability.

Risk Classification

Every call auto-flagged by risk, so the ones that need a human look surface themselves.

LowMedHigh

Performance Intelligence

Per-agent trends, a team leaderboard, and AI coaching recommendations — with before/after impact tracking, so you know what's actually working.

Hybrid AI Transcription

Fast local transcription, falling back to cloud AI on lower-confidence audio.

Configurable Scoring

Define your own parameters per domain, with AI-suggested starting points.

Follow-Ups & Action Items

AI extracts what still needs doing — who owes it, and by when.

Built for Multi-Tenant Teams

Every organization's calls, agents, and configuration are completely isolated from every other org on the platform.

Org A
Org B
02
How it works

From recorded call to coached agent

No manual review required to get started — the pipeline runs automatically on every call.

01

A call comes in

Automatically via your dialer's webhook, or uploaded manually — either way, it queues for processing in seconds.

02

AI transcribes & audits

A speaker-separated transcript is generated, then scored against your playbook — support or sales, whichever it is.

03

Get scores & coaching tips

Risk flags, commitments, action items, and specific, actionable coaching points land on the call's report.

04

Track team performance

Trends, leaderboards, and measured coaching impact accumulate automatically, call after call.

03
Who it's for

Any team that reviews calls and wants to do it better

CAACS isn't locked to one industry — scoring is fully configurable per organization, so it adapts to your playbook, not the other way around.

Sales teams

Score every call against your sales process, catch missed opportunities, and see conversion probability before the deal closes.

Support & compliance teams

Catch disclosure misses and risky commitments automatically, with every call classified by risk the moment it's processed.

Multi-location & multi-brand businesses

Each organization's data stays fully isolated, with its own agents, scoring rules, and settings — one platform, cleanly separated.

Configure your own scoring domains — the same engine that works for insurance, retail, or real estate works just as well for yours.
04
Pricing

Simple, seat-based pricing

Start free. Pay for the seats your team actually uses, billed monthly or yearly — upgrade or talk to us whenever you're ready.

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Free Trial

5 days, up to 10 calls — no credit card required.

  • Full dashboard access from day one
  • AI audit & sales scoring included
  • No card, no commitment
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Per-Seat

Billed monthly or yearly, scaled to your team size.

  • Pay per admin/agent seat on your plan
  • Add seats any time as your team grows
  • Self-serve checkout, instant activation
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Custom

Negotiated seat count or terms for larger teams.

  • Tailored pricing for larger deployments
  • Request it from your Renewal page after signup
  • Reviewed and approved by our team
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Ready to see what's on your own calls?

Start your free 5-day trial — no credit card required.

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